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Manage a ticket

A page is designed to manage the different tickets. It allows you to delete, add, and edit them. It provides a global view of tickets as well as their status, the ticket number, the estimated wait, and more.

1.1. Create a ticket​

Click the "Create a ticket" button.

A window will open and you must enter this information:

Alternative text

1.2. Declare an agent absent​

To declare an agent absent, click the "declare an agent as absent" button.

A window will open, then indicate the agent you want to mark absent as well as the service they are in to transfer all tickets from the agent.

1.3. Search for a ticket​

To search for a ticket, various filters as well as search bars are available. You can therefore refine your search.

1.4. The ticket list​

This list provides an overview of tickets as well as certain information.

The list of different tickets provides this information:

  • Status, with the legend
  • Wait time
  • Appointment
  • Ticket number
  • Estimated absence time
  • Service
  • Waiting room
  • Visitor

1.5. Possible actions on a ticket​

Different icons are available. Four actions are possible:

  • PMR desk
  • View ticket information
  • Edit a ticket
  • Export a ticket to .PDF

1.6. Reading the information​

By clicking the "" icon, a window will open with all the ticket information.

1.7 Edit a ticket​

By clicking the "edit" icon, a window will open with the different editable settings. Once the changes are made, simply click "Edit".

1.8 Export the ticket as PDF​

By clicking the PDF export icon, a new page will open in your browser with the visitor's ticket in PDF. You can then print it.